Airline

Special Ground Handling Service (UM)

Experience seamless airport transitions with Special Ground Handling Service. We provide world-class VIP meet-and-greet, expedited security, and comprehensive luggage management to ensure your journey begins and ends flawlessly.

Why travelers choose Special Ground Handling Service

•VIP Meet & Greet
•Fast-track security and immigration
•Private lounge access
•Dedicated baggage porter service
•Tarmac transfers via luxury vehicle

Fare families

Standard Fast-Track

Essential airport assistance for a smoother, quicker journey through the terminal.

•Meet at curbside or terminal entrance
•Expedited security and immigration screening
•Standard porter service for up to 2 bags

Premium Concierge

Upgraded services offering lounge access and end-to-end escorting for a completely stress-free experience.

•Personal concierge escort throughout the airport
•Priority check-in & boarding assistance
•Premium departure lounge access
•Unlimited porter service

VIP Elite Handling

The ultimate luxury ground experience with private tarmac transfers and exclusive VIP suite access.

•Private tarmac transfer directly to/from the aircraft
•Exclusive VIP suite access with complimentary catering
•Private customs & immigration clearance
•Dedicated luggage retrieval and vehicle loading

Key policies

Baggage allowance

Comprehensive baggage management including heavy, oversized, and fragile items. Porters handle your luggage from curbside to check-in, or from the baggage carousel directly to your awaiting vehicle.

Change policy

Flexible booking allows free modifications up to 24 hours prior to your scheduled arrival or departure time. Short-notice changes are accommodated subject to availability.

Check-in

Enjoy dedicated VIP check-in counters. Our representatives will pre-process your travel documents and handle your boarding passes while you relax in our private lounge.

Search UM flights

Colombo (CMB) network

Special Ground Handling Service operating flights touching CMB

Sample operating pattern; confirm exact days and times during booking.

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From Colombo (CMB)

CMB → DXB

Flight UM 203 • Daily

4h 15m

08:55 → 12:10 Nonstop, morning departure

CMB → SIN

Flight UM 468 • Daily

4h 30m

10:45 → 17:45 Nonstop, widebody

CMB → LHR

Flight UM 503 • Mon / Wed / Fri

11h 15m

13:10 → 20:25 1 stop via hub

To Colombo (CMB)

DXB → CMB

Flight UM 204 • Daily

4h 15m

14:20 → 20:35 Nonstop, evening arrival

SIN → CMB

Flight UM 469 • Daily

3h 40m

19:20 → 21:00 Nonstop, premium-heavy

LHR → CMB

Flight UM 504 • Tue / Thu / Sat

10h 45m

21:55 → 12:40+1 1 stop via hub